Refund policy

Returns/Exchanges

We want you to love every sip of your coffee! If you’re not completely satisfied with your purchase, we’re here to help.

Eligibility

  • Returns and exchanges are available for unopened and unused whole bean coffee bags within 14 days of purchase.
  • Unfortunately, we cannot accept returns or exchanges on:
    • Opened whole bean coffee bags
    • Opened ground coffee bags
    • Unopened ground coffee bags

Process

  1. Contact hello@dogpersoncoffee.com with your order number, photos clearly depicting the issue, and a reason for the return/exchange.
  2. Once your request is approved, we’ll provide instructions for sending back the item.
  3. Upon receiving the item, we’ll process your return or exchange promptly.

Please note

  • Original shipping costs are non-refundable.
  • Customers are responsible for return shipping fees unless the return is due to an error on our part.
  • Items damaged in transit are subject to the claims policy of the shipping carrier.

We’re committed to ensuring you have the best coffee experience possible—don’t hesitate to reach out!

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