Shipping policy

Costs

  • $9.95 flat rate ground shipping.
  • Free shipping for orders $50.00 and above.

 

Shipping policy

We ship our coffee from ZIP code 10573. We do not ship on Saturdays or Sundays. We also do not ship during all major holidays (New Year’s Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas). Any order received just before or during will be roasted and shipped after.

We will use the shipping address information you provide with your order, so please make sure it is correct. Dog Person Coffee is not responsible for incorrect shipping addresses. The customer may be responsible for any additional fees incurred to get your package to the correct address. If we notice or are notified about an address issue through our system, we will make every attempt to contact you in order to get an updated or new shipping address.

All of our shipping is via UPS or USPS, although we may ship using any other carrier at our discretion.

 

Notifications

Once your order has shipped, you will receive an email with your tracking information. If you do not receive this email please check your spam folder.

Once an order is delivered, you will receive another email notifying you.

 

Shipping responsibility

Dog Person Coffee is not responsible for packages once they leave our facility, and we do not guarantee arrival times. If your package arrives damaged, please keep the coffee bags in their original packaging and take clear photos of the issue. Please contact us within one day of receiving any damaged order.

We ship to military bases and APO addresses via USPS. If you are having trouble with those particular addresses, please contact us at orders@dogpersoncoffee.com and we will get it handled.

 

Changes & cancellations

Changes and cancellations to orders must be communicated to us within two (2) hours of the original order submission. To request a change or cancellation, email orders@dogpersoncoffee.com. Include the following info in your email:

  • Your full name
  • Your order number
  • Specify if it is a change or cancellation.
  • Describe the change or cancellation you wish to make.

We are able to make updates as long as your package has not shipped.

All shipping policies are subject to change at any time.

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